中英互译餐厅道歉信
【范文一】
Dear customer,
I am the GM of the hotel.I am sorry to hear you are not pleased with us.First let me thank you for your coming to our hotel.You are a friendly and polite customer.Second,I would like to make an apology to you for our bad service.A few days ago you went to our hotel.When you got there,our waiters didn't help you with the baggage quickly,which you had complained about for many times.As soon as I knew about that,I felt very angry.How can we do that for customers?Now I am glad to tell you that something has been done .
The waiters who were on duty that day have been criticized.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again.
As we know,customer is the God.If you have any questions or suggestions,please call us anytime anywhere.
Thank you again.
亲爱的客户，
我是酒店的总经理，我很抱歉听到你不满意我们。首先让我感谢你来我们酒店。你是一个友好而礼貌的客户。其次，我想向你道歉对我们的服务不好。前几天你去我们酒店。你到那里时，我们的服务员不帮你快速行李，你曾经抱怨过很多次了。只要我知道，我感到很生气。我们如何为客户做?现在我很高兴地告诉你，已经做了一些事情。
那天当班的服务员受到了批评，他们已经做出了一个从现在起不会发生的承诺，所以我希望你能原谅我们，再次来到我们酒店。
我们知道，客户是上帝，如果您有任何问题或建议，请随时给我们打电话。
再次谢谢你。
【范文二】
Dear consumer,
I stand for our hotel to say sorry to you about that you ate something in the beef noodles.I am sorry to hear you are angry with us.I would like to make an apology to you for our bad service.I think This will be a warning to us to be more careful in the future.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again.
we must say sorry to you again.
亲爱的消费者，
我代表我们酒店对你说对不起，你吃的牛肉面有异物，我很抱歉听到你生我们的气。我想向你道歉对我们的服务不好。我认为这将是一个警告我们以后要小心。他们许诺不会发生了。所以我希望你能原谅我们，再到我们酒店来。
我们必须再次对你说抱歉。
【常用英文道歉用语】
1.i’m sorry for what i’ve done.我为我的所作所为向你道歉.
2.i shouldn’t have done that.我不该那么做.
3.i should have asked you first.我应该先征得你的'同意.
4.i honestly didn’t mean it.我的确不是故意的.
5.i didn’t mean to do that.我并不想要那么做.
6.i didn’t mean it that way.事情闹成那样并非我的本意.
7.i don’t know haw that could have happened.
我不知道怎么会发生那样的事.
8.you were right and i was wrong.i apologize.
你是对的, 我错了.我道歉.
9.it’s my fault.i really feel bad about it.
是我的错.我真的感到很难过.
10.it’s all my fault.i’ll try to make it up to you.
这事儿全怪我.我会尽力补救.
11.my mistake.it won’t happen again.
是我的错.不会再发生类似的事情了.
12.it was so stupid of me.i really do apologize.
非常抱歉, 我当时真糊涂.
13.i’m sorry, i spoke out of turn.
对不起,我说错话了.(out of turn: : 轻率,不合时宜)
14.i owe you an apology for what i did last night.
我应该为昨天晚上的事向你道歉.
15.forgive me, i didn’t mean to offend you.
请原谅, 我不是有意惹你生气.
16.please accept my apologies for any trouble my mistake has caused you.
因为我的失误给你添麻烦了,请接受我的道歉.
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