商务英语电话礼仪

时间：2024-10-19 15:29:41 赛赛礼仪我要投稿

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商务英语电话礼仪

　　如果你常常和外国人来往，那么你就要懂用英语接电话了，商务打电话礼仪英文有哪些?下面小编整理商务英语电话礼仪，希望对你有所帮助!

商务英语电话礼仪

　　商务英语电话礼仪【1】

　　1.呼叫方和接线员常用电话英语口语

　　A.确认身份

　　TAB Corporation. Can I help you?

　　TAB Corporation. How may I help you?

　　Hotel International. May I help you?

　　J&C Consultancy. What can I do for you?

　　This is Paul Smith speaking.

　　Hello, this is Paul Smith from Shipping International.

　　Hello, this is James Lee calling from BHI in New York.

　　Hello, this is Wang Ping calling from Singapore.

　　B.转接电话用语

　　May I speak to Mr. Brown?

　　I’d like to speak to John Martin, please.

　　Could I speak to John Martin, please?

　　Could you put me through to the sales department?

　　Could you tell me the number of the sales department?

　　I’ll put you through.

　　I’m putting you through.

　　I’m connecting you now.

　　The number of the sales department is 334. Shall l connect for you?

　　2.呼叫方和被呼叫方常用电话英语口语

　　A.接电话及说明原因

　　Hello, this is Jane speaking. May I help you?

　　Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.

　　Who’s calling, please?

　　James speaking.

　　Hello, this is John Lee. It’s concerning the July order.

　　Hello, this is Jack Robinson from HBI. I’m phoning /calling about the July order.

　　Hello, this is Peter Anderson. I’m returning your call.

　　Hello, James. This is Peter. Mike asked me to call you about…

　　B.确认信息

　　There are two things I want to mention.

　　Can I just make sure I’ve got this point?

　　You mean the first thing I have to do is ship the goods in July. Is that right?

　　So, we will meet on Monday, 9 o’clock in the morning. Is that right?

　　C.如何结束电话沟通

　　Thanks for calling.

　　Thanks for calling back.

　　Thank you for the information.

　　I look forward to seeing you soon.

　　I look forward to meeting you.

　　I’m looking forward to our next meeting.

　　Have a good weekend/journey/holiday.

　　Talk to you later.

　　3.电话留言常用电话英语口语

　　May I take a message for you?

　　Would you like to leave a message?

　　Could I ask who’s calling, please?

　　Could you give me your phone number, please?

　　Could you say that again/ repeat that?

　　Could you speak a little more slowly, please?

　　I’ll give her the message as soon as she’s back.

　　I’ll ask him to call you first thing tomorrow.

　　I will ask her to call you back as soon as she is free.

　　4. 打错电话及其他常用电话英语口语

　　I’m afraid you’ve dialed the wrong number.

　　I’m afraid you’ve got the wrong number.

　　The line is engaged/in use/busy.

　　You’re wanted on the phone.

　　He hung up on me.

　　一通完整的商务电话应该是有目地的，在进行电话沟通前你必须明确自己的目地：要找谁、说什么，必要的时候不妨先在自己的便签纸上写下几条沟通要点。在英语电话交流方面，需要大家不仅仅是多练，更加需要勇于用英语表达自己的信心。

　　商务英语电话礼仪【2】

　　第一步、问候

　　每个电话应该以礼貌的问候开始例如，Hi， howve you been? 或者Nice to hear from you.就算你出于某种意图打电话给工作上认识的人，如果不以礼貌的寒喧开始谈话而直接进入工作主题的话也是相当不礼貌的。

　　第二步、逐步表明来意

　　接着总是该表明电话来意，你该从友好的问候正式转到工作上的目的了。这样的话，就使用短语Im just calling to ……作为过渡。例如，Im just calling to see if youd like to set up a meeting. 如果相反的情况，

　　那你就等机会找出别人为什么打电话给你，你可以这么引导对话，So what can I do for you?

　　第三步、礼貌的打断别人

　　如果你正巧和一个非常健谈的人，可能很难get a word in edgewise或插上嘴。如果一个人说了有说，那你就应该打断它，但是记得要做的礼貌客气。例如，用I would like to say something here， if I may或Allow me to make a point开始。

　　或是，你可以只是问一句： May I interrupt you for a second?

　　第四步、确认

　　如果你在通话中制订计划的话，记得要在电话结束时确认细节。可以用以下的短语开始Please let me confirm……和So， let me make sure Ive got things straight……并加上你理解下的各种信息。

　　第五步、结束电话

　　有时这可能是通话中最难把握的一部分!你可以祝福别人，例如在合适的情况下说good luck on that interview或hope you feel better soon.此外，你可能想要确认一下你们制订的任何计划：Ill see you on Friday， then.有时最简单的方式就说你和某人通话非常的愉快。

　　而且，记得技巧的在你准备结束对话之前加上单词well：Well John， its been a pleasure

　　商务英语电话礼仪介绍

　　1.Quiet is the key安静的环境是会议的关键

　　Make sure, when you are on the conference call that you are in a very quiet room, awayfromany disturbances. This will make sure that you hear everything that is going on and keep themisunderstandings to a minimum. It is impossible to keep the misunderstandings at bay if you have a dog barking, machines running, or people talking in the background.

　　当你参与进电话会议中时，确保你是在一个远离任何干扰，非常安静的房间里。这将保证你能听到会议的全部内容，并且使得误解减少到最低限度。如果你周围环境里有狗的叫声，机械运转的噪音，又或是其他人在说话的话，那是不可能保证正确理解会议内容的。

　　2.The Telephone Equipment电话设备

　　Make sure that you are using a phone that will minimize the noise in the background. Some telephone and most all cell phones will pick up even the slightest noise or interference, which will not only cause troubles for you hearing the speakers, but others as well.

　　确保你使用的电话可以将周围噪音干扰降到最小。一些电话机和大部分手机会把非常微弱的噪音干扰都收录进去，这不仅会影响到你自己收听发言人的声音，也会对别人造成麻烦。

　　3.Using Telephone Technology使用电话技术

　　The mute button does wonders, but make sure you know how to use it. The mute button should be used if there is a lot of background noise that you simply cannot control or if someone is particularlytalkative. Of course, make sure you know how to un-mute for when it is your turn to speak or answer a question.

　　静音键可以起到惊人的作用，但是你要确定自己知道怎么使用它。当你周围有一些噪音你没有办法轻易控制，或者其他人正在畅谈的时候，你最好开启静音键。当然，当轮到你发言或回答问题时，你要知道怎么解除静音。

　　4.Time时间

　　Make sure you set the conference call up in advance and let everyone know all information such as pass code or phone number. It is also necessary that you take time zones in to consideration if you have people across several time zones to include on the conference call.

　　尽量做到提前为会议做好准备，让每一个参与会议的人知道诸如密码或电话号码等所有信息。如果会议参与人员在好几个不同时区里，你同样有必要考虑好电话会议的进行时间。

　　5.Being on Time做到准时

　　If you are the conference call leader, you want to start right on time. Do not wait for others if they are late. People on the call want to start right away, because there may be other business they need to attendto. If you are simply in the call, be on time, you do not want to miss anything that might be important.

　　如果你是电话会议的负责人，你会希望会议按时开始。如果有人迟到了，不要等他们到了之后再开始。与会人员想要立即开始会议，因为他们在此之后也许还需要参与其他的事物中。如果你是普通的会议人员，要做到准时，你不会想要错过任何可能重要的信息。

　　6.Introductions自我介绍

　　Make sure that every person on the call introduces himself or herself. This will allow for building relationships and getting people to open up andfeel comfortable.

　　让每一个与会人员介绍他们自己。这将有利于大家构建人际关系，还可以让大家更放得开，感觉比较自然。

　　7.Clarification说明

　　Not everyone will be able to tell who is who by the voice. Make sure before anyone speaks that his orher nameis said first. For example, this is Bob, could you repeatthat company nameagain.

　　不是每个人都能通过声音分辨出谁是谁。所有人尽量在说话前首先把自己的名字报出来。例如，我是Bob，能请您再重复一次那家公司的名字吗?

　　8.Eating吃东西

　　Never eat while you are on a conference call, who wants to hear chewing in their ear? If you must get a drink of water, put the call on mute so no one will have to hear the emitted sounds. This includes chewing gum.

　　绝对不要在电话会议时吃东西，谁会愿意听见咀嚼的声音?如果你实在需要喝口水的话，就把电话调成静音，这样就不会有人听见你发出的声音了。口香糖也包括在内。

　　9.Keep on Topic不要跑题

　　Do not fill the call with unnecessary talk. Keep to the point, because remember there may be several people on the call that have other pressing things to do.

　　不要让电话会议里都是废话。抓住重点，因为要记住可能有一些正在参与会议的人还有其他紧急的事物要处理。

　　【英语商务电话礼仪】

　　语调的魅力

　　用清晰而愉快的语调接电话能显示出说话人的职业风度和可亲的性格。虽然对方无法看到你的面容，但你的喜悦或烦躁仍会通过语调流露出来。打电话时语调应平稳柔和、安详，这时如能面带微笑地与对方交谈，可使你的声音听起来更为友好热情。千万不要边打电话边嚼口香糖或吃东西。

　　得体的问答

　　来电应在第二声铃响之后立即接听，在礼貌问候对方之后应主动报出公司或部门名称以及自己的姓名，切忌拿起电话劈头就问：“喂，找谁?”同样，来电话人需要留话也应以简洁的语言清晰地报出姓名、单位、回电号码和留言。结束电话交谈时，通常由打电话的一方提出，然后彼此客气地道别。无论什么原因电话中断，主动打电话的一方应负责重拨。

　　电话留言

　　在商业投诉中，不能及时回电话最为常见。为了不丧失每一次成交的机会，有的公司甚至作出对电话留言须在一小时之内答复的规定。一般应在24小时之内对电话留言给予答复，如果回电话时恰遇对方不在，也要留言，表明你已经回过电话了。如果自己确实无法亲自回电，应托付他人。

　　留意时差

　　打电话前要搞清地区时差以及各国工作时间的差异，不要在休息日打电话谈生意，以免影响他人休息。即使客户已将家中的电话号码告诉你，也尽量不要往家中打电话。

　　恰当地使用电话

　　在美国你可以通过电话向一个素不相识的人推销商品，而在欧洲、拉美和亚洲国家，电话促销或在电话中长时间地谈生意就难以让人接受。发展良好商务关系的最佳途径是与客户面对面地商谈，而电话主要用来安排会见。当然一旦双方见过面，再用电话往来就方便多了。

　　打电话礼仪英语用语

　　一、不太会讲英语的要怎么说：

　　(1) 请稍待片刻。 Just a moment, please.

　　(3) 请等一下。我找个人来听。 Hold on, please. Ill get someone to thephone.

　　(2) 请别挂断。我找一位会说英语的人来。

　　Hold the line, please. Ill get an English speaker.