商务英语的电话礼仪

商务英语的电话礼仪

　　电话沟通是职场中每位上班族都要接触到的，下面小编收集商务英语电话沟通进行展开，具体包括接电话、打电话、留言等常用电话英语口语，希望对大家学习有所帮助吧!

　　商务英语电话礼仪【1】

　　1.呼叫方和接线员常用电话英语口语

　　A.确认身份

　　TAB Corporation. Can I help you?

　　TAB Corporation. How may I help you?

　　Hotel International. May I help you?

　　J&C Consultancy. What can I do for you?

　　This is Paul Smith speaking.

　　Hello, this is Paul Smith from Shipping International.

　　Hello, this is James Lee calling from BHI in New York.

　　Hello, this is Wang Ping calling from Singapore.

　　B.转接电话用语

　　May I speak to Mr. Brown?

　　I’d like to speak to John Martin, please.

　　Could I speak to John Martin, please?

　　Could you put me through to the sales department?

　　Could you tell me the number of the sales department?

　　I’ll put you through.

　　I’m putting you through.

　　I’m connecting you now.

　　The number of the sales department is 334. Shall l connect for you?

　　2.呼叫方和被呼叫方常用电话英语口语

　　A.接电话及说明原因

　　Hello, this is Jane speaking. May I help you?

　　Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.

　　Who’s calling, please?

　　James speaking.

　　Hello, this is John Lee. It’s concerning the July order.

　　Hello, this is Jack Robinson from HBI. I’m phoning /calling about the July order.

　　Hello, this is Peter Anderson. I’m returning your call.

　　Hello, James. This is Peter. Mike asked me to call you about…

　　B.确认信息

　　There are two things I want to mention.

　　Can I just make sure I’ve got this point?

　　You mean the first thing I have to do is ship the goods in July. Is that right?

　　So, we will meet on Monday, 9 o’clock in the morning. Is that right?

　　C.如何结束电话沟通

　　Thanks for calling.

　　Thanks for calling back.

　　Thank you for the information.

　　I look forward to seeing you soon.

　　I look forward to meeting you.

　　I’m looking forward to our next meeting.

　　Have a good weekend/journey/holiday.

　　Talk to you later.

　　3.电话留言常用电话英语口语

　　May I take a message for you?

　　Would you like to leave a message?

　　Could I ask who’s calling, please?

　　Could you give me your phone number, please?

　　Could you say that again/ repeat that?

　　Could you speak a little more slowly, please?

　　I’ll give her the message as soon as she’s back.

　　I’ll ask him to call you first thing tomorrow.

　　I will ask her to call you back as soon as she is free.

　　4. 打错电话及其他常用电话英语口语

　　I’m afraid you’ve dialed the wrong number.

　　I’m afraid you’ve got the wrong number.

　　The line is engaged/in use/busy.

　　You’re wanted on the phone.

　　He hung up on me.

　　商务英语电话礼仪【2】

　　1、A Longer Message 记录较长的留言

　　2、G:I'm trying to reach Mr.White in Room 3301, but there's no answer.Could I leave a message for him?旅客:我想和3301房间的 White先生通电话，但是没有人接，我能给他留言吗?

　　3、R:Certainly.The message is for...? 接待员:当然可以。请问您给谁留言......?

　　4、G:Bob White in Room 3301.旅客:3301房间的 Bob White先生。

　　5、R:3301.Go ahead,please.

　　接待员:3301，请继续说。

　　6、G:Please tell Mr.White that the meeting in Beijing tomorrow has been canceled. I'll see him again in Guangzhou next Monday.

　　旅客:请告诉White先生明天在北京召开的会议取消了，我下星期一在广州与他见面。

　　7、R:I'm sorry,would you repeat that please?

　　接待员:对不起请您重复一下好吗?

　　8、G:Tell Mr.White the meeting in Beijing tomorrow is canceled and I'll see him in Guangzhou next Monday.

　　旅客:告诉White先生明天在北京召开的会议取消了，我下星期一将在广州与他见面。

　　9、R:Meeting in Beijing tomorrow is cancelled and you'll see Mr.White in Guangzhou next Monday. Is that right?

　　接待员:明天在北京召开的会议取消了，您将在下星期一与他在广州见面。是吗?

　　10、G:That's right.旅客:是的。

　　11、R:May I have your name please,sir?

　　接待员:请告诉我您的名字好吗?

　　12、G:Bill Thompson.

　　旅客:比尔。汤姆森。

　　13、R:Bill Thompson.Thompson?

　　接待员:比尔。汤姆森 Thompson?

　　14、G:That's right.

　　旅客:对。

　　15、R:Is there anything else?接待员:您还有别的事吗?

　　16、G:No,thank you.

　　旅客:没有了，谢谢。

　　17、R:I'll give Mr.White the message as soon as he returns.接待员:White一回来，我就把留言条给他。

　　18、G:Thank you. 旅客:谢谢。

　　19、R:You're welcome. 接待员:不客气。

　　20、G:Goodbye. 旅客:再见。

　　商务英语电话礼仪【3】

　　Business and social etiquette can be tricky, and making the right moves can make a big difference. Take this quick quiz and see how you fare in the following business situations.

　　商务与社交礼节技巧性很强。举止得当会带来很大的区别。做一做下面的快速测验，看看遇到以下的商务情况你会怎么做。

　　1. Your boss, Ms Alpha, enters the room when you're meeting with an important client, Mr. Beta. You stand up and say "Ms Alpha, I'd like you to meet Mr. Beta, our client from San Diego." Is this introduction correct?

　　当你正在接见一个重要的客户贝塔先生时，你的上司阿尔法女士走了进来。你站起来说“阿尔法女士，这是我们的客户，来自圣地亚哥的贝塔先生。”这么介绍对吗?

　　No. Always introduce the more important person first. You should address your client and say "Mr. Beta, I'd like you to meet our Vice President of Development, Ms. Alpha." Remember to use people's formal business titles - it helps to make them feel important.

　　不对，总要先介绍更重要的那个人。你应该称呼你的客户说：“贝塔先生，这是我们部门的副部长，阿尔法女士。”记住要使用人们的正式商务头衔-这么做有助于让他们觉得他们举足轻重。

　　2. You're entering a cab with an important client. You position yourself so the client is seated curbside. Is this correct?

　　你和一个重要的客户坐进一辆出租车里。你让客户坐在靠路边的那一侧。这么做正确吗?

　　Yes. When your client steps out of the car, he or she will be on the curbside and therefore won't have to deal with getting out in traffic or sliding across the seat.

　　正确。当你的客户下车时，他/她就会站在路边，因此就不必担心往来车辆或者挪位置下车了。

　　3. A toast has been proposed in your honor. You say "thank you" and take a sip of your drink. Are you correct?

　　人们提议向你敬酒。你说“谢谢”然后喝一小口你的酒水。你做对了吗?

　　No. If you do, then you're toasting yourself. Stay seated until everyone has toasted you and then stand up and make a toast of your own starting with a short 'thank you' to the person who toasted you.

　　不对。如果你这么做，就是自己给自己敬酒。在座位上坐着，等每个人都给你敬完酒再站起来，对给你敬酒的人说一声简短的“谢谢”，然后开始致敬酒词。

　　4. You're at a table in a restaurant for a business dinner. Midway through the meal, you're called to the telephone. What do you do with your napkin?

　　你正在饭馆吃工作餐。吃饭的时候，有人叫你去听电话。你怎么处理你的餐巾?

　　Leave it on your chair. Definitely don't put it on the table--what if you have crumbs on it?

　　把它放在你的椅子上。千万别放在桌子上——万一上面有食物残渣呢?

　　5. You're greeting or saying good-bye to someone. When's the proper time to shake their hand?

　　你在给某人打招呼或者说再见。该什么时候和他们握手?

　　When you're introduced, at their home, at their office, and on the street. In other words, it's rarely improper to shake someone's hand. Make sure you have a firm (but not painful) handshake for both men and women.

　　当你在他们的家里、办公室或者街上被介绍和他们认识的时候。换言之，和某人握手没有什么不合适的。确保你与男士或者女士握手时都要有力(但是不要握疼)。

　　6. You've forgotten a lunch with a business associate. You feel terrible and know he's furious. What should you do?

　　你忘了和一个商务助理去吃午餐了。你觉得很糟糕，而且知道他生气了。你该怎么做?

　　Call and set up another appointment. And don't forget to apologize for your error. Imagine how you'd feel if it was you!

　　给他打电话，另约一个时间。而且不要忘记为你的错误道歉。想象如果换了你你会有什么样的感觉!

　　商务英语礼仪情景对话

　　A: Hello, are you Mr. Black?

　　B: Yes, I am.

　　A: Hello, I’m the Export sales of Nanning Native products company, my name is Amy, I'm glad to see you, Welcome to Nanning, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights.

　　A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later.

　　B: OK.

　　(10 minutes to the Galaxy Hotel)

　　A: Mr. Black, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK?

　　B: Well, thank you.

　　A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow morning, then I ‘ll take you to visit our company.

　　B: OK.

　　A: see you tomorrow.

　　B: see you .

　　(The next morning)

　　A: Good morning, Mr. Black.

　　B: Good morning, Amy.

　　A: Mr. Black, Do you like sandwich ?

　　B: ah.

　　A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together .

　　B: Ok.

　　(30 minutes later, came to the company at the gate)

　　A: This is our company, our company was founded in 1998, Mainly in sales Southeast

　　Asia souvenirs; We have 282 staffs in total ; Our products are not only sold in Nanning, also sell in Nationwide through e-commerce sales channels.

　　B: Oh, your company's product sales channels are Very complete, As we know , your company is one of the largest souvenir sales company in China, so we want to cooperate with your company.

　　A: Well, thank you.

　　A: Mr. Black, Or I take you to visit the the Nanning ASEAN Expo Convention Center now ?

　　B: okay, this is my first time to Nanning, I’m going to visit the Nanning ASEAN Expo Convention Center with this opportunity .

　　(They both went to the Convention and Exhibition Center)

　　A: Nanning is the Green City of China, It’s the capital of Guangxi, where the ASEAN Expo was held every year in there ; And many Southeast Asian countries and various industry companies will exhibit at Nanning ,It’s a tremendous business opportunities for Nanning.

　　B: Yes, In recent years, Nanning is developing rapidly, especially rely on ASEAN Expo, Nanning have a lot of business opportunities, It’s can drive the economic development of Guangxi Develop fast ; so we want to establish the long-term cooperative relationship with your company.

　　A: I believe you are right .

　　(They smile, the end of the tour.)

　　(Two at the airport)

　　B: Amy , thank you for your two days of hospitality, I feel very happy, not only to complete the company's mission but also make friend with you.

　　A: I wish you have a pleasant journey, Remember send a message to me when you arrival in the United States.

　　B: Well, thank you, goodbye.

　　A: okay , I’m looking forward to your come around again.

　　B: Goodbye.

　　A: Goodbye.

　　打电话礼仪英语用语

　　一、不太会讲英语的要怎么说：

　　(1) 请稍待片刻。 Just a moment, please.

　　(3) 请等一下。我找个人来听。 Hold on, please. I'll get someone to thephone.

　　(2) 请别挂断。我找一位会说英语的人来。

　　Hold the line, please. I'll get an English speaker.

　　(4) 很抱歉，我英语说得不好。我找位会讲英语的人稍后回电话给你。请教您的大名 及电话号码?

　　I'm sorry, I don't speak English well. I'll have an Englishspeaker call you back later. May I have your name and telephonenumber?

　　二、接电话的开场白

　　(1) 早安。这里是正泰贸易公司。我能效劳吗?

　　Good morning. This is Chengtai Trading Company. May I helpyou?

　　(2) 喂。海外营业部。我是王大明。

　　Hello. Overseas Sales Department. Taming Wang speaking.

　　(3) 先锋电子。我是吴玛莉。

　　Pioneer Electronics. This is Mary Wu speaking.

　　(4) 午安。这里是大安商业银行。我能为您效劳吗?

　　Good afternoon. This is Dan An Commercial Bank. What can I dofor you?

　　(5) 喂。这里是王公馆。

　　Hello. This is the Wang residence.

　　(6) 午安。我是王大明。

　　Good afternoon. Taming Wang speaking.

　　(7) 我是杨文凯，请讲。

　　Wenkai Yang. Speaking

　　三、不明了对方所言时

　　(1) 能说得明确一点吗?

　　Could you put that in more specific terms?

　　(2) 很抱歉。我没听懂你的话。

　　I'm sorry. I couldn't follow you.

　　(3) 我无法确定你的意思。

　　I'm not sure what you mean.

　　(4) 你讲得太快了。我跟不上。

　　You're talking too fast. I can't keep up.

　　(5) 你能说得简单一点吗?

　　Could you put that more simply?

　　(6) 请你再多解释一下好吗?

　　Will you explain a little bit more?

　　四、通话将毕时的结尾语

　　(1) 谢谢你来电。 Thank you for calling.

　　(2) 很高兴跟你谈话。 Nice talking to you.

　　(3) 感谢你打给我。 It was kind of you to call me.

　　(4) 请随时再打电话给我。 Call me again any time.

　　(5) 我该挂电话了。 I'd better get off the phone.

　　(6) 让我们尽快聚聚。 Let's get together soon.

　　(7) 有空请再打电话来。 Call again when you've got time.

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